At Mahrosh Abaya, we strive to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your abaya, we offer a straightforward refund and return policy to make the process as easy as possible.

Eligibility:

• To be eligible for a return or refund, your abaya must be unused, unworn, and in the same condition as when you received it.
• Returns must be initiated within 30 days of the purchase date.
• Custom-made or personalized abayas may not be eligible for return unless they are defective or damaged upon receipt.

Process:

1. Initiating a Return: To initiate a return, please contact our customer service team through the provided channels on our website. Please include your order number and the reason for the return in your message.

2. Return Authorization: Once your return request is received and approved, we will provide you with instructions on how to return your abaya. Please ensure that the item is securely packaged to prevent damage during transit.

3. Inspection & Refund: Upon receiving your returned abaya, we will inspect it to ensure that it meets the eligibility criteria outlined above. If the return is approved, we will process your refund using the original method of payment. Please note that shipping costs are non-refundable.

Exchanges:

• If you would like to exchange your abaya for a different size, color, or style, please contact our customer service team to arrange for an exchange. Additional shipping charges may apply for exchanges.

Defective or Damaged Items:

• In the rare event that you receive a defective or damaged abaya, please contact us immediately to arrange for a replacement or refund. We may request photos or additional information to facilitate the resolution process.

Contact Us:

• If you have any questions or concerns about our refund and return policy, please don’t hesitate to contact us through the provided channels on our website. Our customer service team is here to assist you every step of the way.

By shopping with Mahrosh Abaya, you agree to abide by the terms and conditions of our refund and return policy. We appreciate your business and are committed to providing you with a seamless shopping experience. Thank you for choosing Mahrosh Abaya for your modest fashion needs.